Nature Face and Body Oil (Scentless)

Frequently Asked Questions (FAQ) - Touche Cosmetics

1. What are the main ingredients in Touche Cosmetics products?
   - Our face and body oils are crafted with essential oils and natural ingredients, including jojoba oil, sunflower oil, apricot oil, coconut oil, and rosehip oil, to enhance beauty and rejuvenate skin.

2. Are your products suitable for sensitive skin?
   - Yes, our products are formulated with natural ingredients, making them gentle and suitable for sensitive skin. However, we recommend patch testing before full application.

3. Do you offer free shipping?
   - We offer free shipping on select items. Please check our website for more details on eligible products and promotions.

4. How can I track my order?
   - Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.

5. What is your return policy?
   - We allow exchanges only and do not accept returns. For in-store purchases, exchanges are accepted within 30 days with a valid receipt. Certain items, such as Clearance and Final Sale items, are not eligible for exchange. Please refer to our full return policy for more details.

6. Do you have a loyalty or referral program?
   - Yes, we have a loyalty and referral program. Earn points with every purchase and refer friends to enjoy exclusive discounts and offers.

7. Are your products eco-friendly?
   - We are committed to sustainability and use eco-friendly packaging for our products. Our goal is to minimize environmental impact while maintaining quality.

8. How can I contact customer support?
   - You can reach our customer support team via email at info@touchecosmetic.com or through our contact form on the website.

9. Do you offer gift cards?
   - Yes, we offer digital gift cards that can be purchased on our website and used for any of our products.

10. Where can I find reviews of your products?
    - Customer reviews can be found on our product pages and Google Reviews. We value feedback and encourage customers to share their experiences.

ONLINE STORE RETURN POLICY

Effective as of: November 1 2024

 

1. EXCHANGES. We allow exchanges only. We do not allow returns. For items purchased in-store, exchanges are accepted within 30 days of the original purchase with a valid receipt or proof of purchase.

 

2. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.

 

3. CONDITION OF ITEMS. Except for items that were damaged when purchased, items may be "open box" but must be unused, undamaged, and complete with all original packaging.

 

4. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.

 

5. RESTOCKING FEE. Except for items that are returned/exchanged for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking certain items, a restocking fee of 10% (or the maximum amount permitted by law, whichever is less) may be assessed for the following items or types of items: Face And Body Oil. The restocking fee will be deducted from the refund amount, if any, where permitted by state law.

 

If you have any questions about this return policy, please contact us at info@touchecosmetic.com